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Pros:
- Promotional pricing makes it easy to try the tool with little commitment or investment
- Packages include a free domain registration
- Ease of use and intuitive design interface
- Free stock images and fonts
- Compatible with other popular applications, like WordPress
- Excellent customer support available 24/7
Cons:
- Pricing beyond the first month is high compared to similar options
- Website templates are limited with predefined layouts
- Customization and editing capabilities are limited
What is Web.com?
Web.com is a builder known for its simple interface, included domain, and affordable introductory plans. Web.com offers compatibility with more popular platforms, support for most coding languages, and a range of additional services, including concierge website building. There’s also a DIY website builder with a drag-and-drop editor that makes it easy to create a website. No coding knowledge is necessary.
The company also offers a suite of technical and marketing services such as site promotion, e-commerce, WordPress installations, SEO, lead generation, and Facebook management.
Web.com is available to anybody who needs a professional website, but it’s used mainly by small business owners who lack technical staff. It’s a simple, no-frills option for building and maintaining an online presence.
What are the best features of Web.com?
User-friendly templates
For those with little skill in web development, the simplicity of web.com will allow a simple setup. Once basic information is entered, web.com will generate the site automatically. A variety of templates are offered and can be industry-specific. Each site can be edited from the basic template to create content specific to the owner’s needs.
Reliable infrastructure
The uptime rate at web.com averages 99.99%, which is industry standard and offers exceptional reliability for most shared hosting users. Automatic backups and site restore functionality also gives clients peace of mind regarding their data. Ample disk space is also standard.
Web hosting is available
Aside from being a great site builder, web.com customers have access to all the essential elements of a hosting service. All accounts include generous storage allowances, unlimited data transfer, and a free domain to host your website. In addition to the free domain, users can also create one email address for free. Up to 25 multi-user email inboxes can be created. Setting up these key elements could be completed in less than ten minutes.
Support for open-source applications
The majority of popular open-source scripts are compatible with web.com, and it offers single-click installations for WordPress, Drupal, and Joomla.
If a user wants to use coding skills to customize HTML or CSS, this can be done in PHP, Python, or Ruby on Rails. Users also have unlimited MySQL databases, and store owners can take advantage of Magento or OScommerce as needed.
Email marketing
In addition to robust spam and virus protection, web.com offers both POP3 and SMTP support as standard parts of their packages. Businesses can also set up auto-responders to keep in touch with clients when unavailable.
The email storage allotments exceed 100GB, and the company prides itself on extensive online marketing services that allow integration with Facebook, online search, and business email campaigns.
What kind of security comes with Web.com?
SSL certificates
Each website built through the web.com site has an SSL (Secure Sockets Layer) certificate, complete with the padlock icon displayed in the browser and an HTTPS web address. Data is masked from unauthorized services, and all personal data can be made unreadable through 256-bit encryption. All “not secure” text is removed from the URL bar. If needed, expert support is available live for SSL certification.
Cyber security solutions
A team of world-class cyber security experts is available 24/7 to address potential mobile security issues. This helps clients prevent security breaches, protect against identity theft, and offer mobile-specific security.
PCI compliance
All website builder plans that include e-commerce support are Payment Card Industry (PCI) certified, making the websites safe for buyers and sellers.
How much does Web.com cost?
Pricing is based on the type of plan chosen and extra features added on.
Starter plan
There is no free plan, but Web.com offers a promotional month of the Starter plan at only $1.95, including a free domain name. After this first month, the plan moves to $22.95 per month.
Marketing plan
The promotional pricing here begins at $2.95 for the first month, then moves to $32.95 per month. This plan includes marketing tools, placement of your business profile in local directories, and submissions to major search engines like Google and Yahoo to boost SEO.
E-Commerce plan
Promotional pricing is $3.95 for the first month and then $42.95 per month. This plan includes everything in lower-priced tiers and the ability to sell up to 50 products, accept credit cards, create and secure shopping carts, and track and manage orders.
E-commerce plans can be adjusted depending on the number of products you plan to sell. Tiers look as follows:
- E-commerce express allows 20 products for $29.95 per month
- E-commerce standard allows 500 products for $59.95 per month
- E-commerce pro allows unlimited products for $99.95 per month
Custom web design
For professional design services, web.com offers one month free and then a $114.95 per month payment.
Website hosting
There are three plans for website hosting available:
- Essential: 300 GB, 25 FTP accounts, and 100 email accounts for $5.95 per month
- Professional: 500 GB, 50 FTP accounts, and 500 email accounts for $7.95 per month
- Premium: Unlimited GB and FTP accounts and 1,000 email accounts for $9.95
In addition to these plans, additional security features and other a la carte services are available. For example, $49.90 per year will offer the entire Cyber Security Solution, and SSL Certificate use will range from $2.33 to $40 per month, depending on the needs of your business.
What kind of support can users expect?
Web.com offers an Online Help Center that functions as a user’s knowledge base. This page contains articles on various topics, including start guides and troubleshooting for potential problems. There is also a search bar that can be used to find the correct information and FAQs.
There is access to email support and a live web chat built into each plan for those who need more hands-on support. But the path recommended by most users is the 24/7 phone support, which routes you quickly to a live agent who can walk through several issues. Text messages are also an option for communication.
In addition to general user support, web.com also offers a range of expert support services added to a plan. Specifically, dental practices, real estate agents, and auto repair shops all have specific services available to help with their industry-related needs.
FAQs
What is the uptime of Web.com?
commerce hosting packages at all tiers. This is industry standard and means users should expect high availability.
Does Web.com support outside web development tools?
Yes, Web.com supports a variety of tools commonly used by developers. This includes the WordPress content management system (CMS), Joomla, Drupal, and other message board tools and chat room facilities that can be used to enhance a website or online store.
Is Virtual Private Server or dedicated hosting available?
Neither Virtual Private Server (VPS) nor dedicated hosting services are available to users of web.com. Instead, they provide exclusively shared hosting plans, limiting the ability to upscale if demand grows over time.
What expert services does Web.com offer?
For those who do not want to do the hands-on work of website building, web.com offers many paid Expert Services. A team member they assign will work with each client to perform the contracted service. This includes full web design, e-commerce website design, SEO optimization, and advertising.
What is included with the Web.com website builder?
Each website at web.com includes a range of customizable features. In addition to the simple drag and drop builder, this includes access to pre-designed content blocks, stock photos and videos, social media integration, forms and maps, and analytics with a dashboard for monitoring.
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