Last Updated on November 29, 2022

Duda Review (2024)

  • Easy to use drag and drop editor
  • White-label ready
  • Central payment method

Duda is a wholesale web design company that features different templates, customization tools, client management, team collaboration, and site management tools. The company has a wide base of users ranging from freelancers, registered digital agencies, to large-sized hosting companies around the world.


  • Easy to use drag and drop editor
  • White-label ready
  • Central payment method
  • Secured site


  • Small range of templates
  • No free plan
  • No newsletter tool


  • Easy to use drag and drop editor. Like its competitors Squarespace and Wix, Duda offers a drag and drop editor that makes designing a website simple. You don’t need any coding experience to create a website. In other words, you don’t need to know the difference between HTML or CSS to create a site. Even the widget builder is aimed at beginners and is easy to use.
  • White-label ready. Duda doesn’t brand your site, so you can put your company name and logo up without any interference. Most website builders do offer this feature, but some charge for it. Duda does not.
  • Central payment method. For every app installed from the app store, and every pricing plan users subscribe to, payment is done centrally. Users are not required to make direct payment to any third-party company or agency. This ensures that customers’ credit card information is safeguarded.
  • Secured site. Web pages that are hosted on Duda enjoy top-notch security services. Duda’s enterprise-level security and cloud-based hosting minimize maintenance hassles and security vulnerabilities.
  • Contact forms. One of the most needed features on any website is a contact form. You want your customers to be able to reach out to your company easily. Duda has simple contact forms that anyone can create. It’s even possible to connect some pieces of a contact form to Google Analytics.


  • Small range of templates. When compared to some other website development tools, Duda offers a rather small range of templates. Given all its plans, the platform offers less than a hundred templates for business, personal, portfolio, and online store websites. However, these templates are highly customizable and can be changed to reflect every design need of the user. But still, users do not enjoy absolute control over the structure of the templates.
  • No free plan. Unlike some other website builders, Duda does not have a free plan. All of the available plans come at a cost. The only freebie on the platform is the free 7-day trial.
  • No newsletter tool. Although the platform has effective advertising tools, it lacks a newsletter tool. For those who use newsletters to engage their customer base, this could be a problem. 

There are several features of Duda that stand out, including: 

The app store feature

Brands that use Duda can utilize apps that improve customer experience and aid in company management. Applications that are available on the app store include Usercentrics, for the safe collection of customer information; AudioEye, to improve website accessibility for individuals with disabilities; and Agendize, for planning online events. 

E-commerce feature

Four out of five online stores launched on Duda get started on the first day of set up. The feature offers over 40 different payment gateways and sales are made with 0% commission on online sales. 

The site offers omnichannel functionality where product catalogs are synced and accessible on a centralized dashboard. The app also offers optimization features that help e-commerce stores gain visibility. 

Some of its other customer-centric features like regular coupons and gift cards, reminder emails for abandoned carts, and its wide array of payment options provide an ideal user experience.

The website personalization feature

Brands can engage with customers on a personal level too. With behavior-based triggers, customizing popups and notification bars to each customer is simple. 

With this, businesses can increase engagement and improve sales. This feature is ideal for large businesses that want to provide a more personalized experience.

As with any of the best website builders, Duda has its advantages. Those include:


Duda is flexible. It can be used by SaaS, hosts, and web designers. Key among its offerings are e-commerce, app store, client management, and collaboration.

The Duda software development app has trustworthy cloud-based security. Websites on the platform are hosted on Amazon Web Services (AWS). AWS is one of the most secure cloud-based solutions. In addition to its secured cloud, free SSL certificates are offered with every Duda responsive website.

GDPR Compliance

With the privacy page template, users can comply with privacy regulations including GDPR. The privacy page gives users a template to follow explaining the process of collecting and using the information for site visitors. The platform also has a cookie notification feature, which is customizable.


Duda websites are SEO optimized as well as optimized for Google PageSpeed for publishing and republishing. The Global CDN feature hosts files like docs, jpegs, pdf, and others so that these files do not affect the load-time of websites.

All sites are optimized for every device, including mobile devices. (In tech-speak, you’re using a responsive website builder). 

Limitless functionality

The app store feature on the Duda app will ensure that there is no website need that is unmet. There are different apps to meet different needs like business management, marketing materials, client management, data management, social media, and publicity. The app store will leave you with no need for external add-ons.

Just like every other system, there are a couple of different features that aren’t so great about Duda. Those include:  

Lack of round-the-clock support

Duda doesn’t offer round-the-clock support to customers. While the company offers excellent live chat and email support, the services are only available from Monday to Friday until 6:00 pm, after which the support team cannot be reached. 

This could result in prolonged downtime and losses for online businesses that run into technical issues during the weekend or when the support team is off work. 

Email response time

The email support team takes a while to respond to requests. The response time has a range of between two to six hours. While that may not seem like a long time, if you’re dealing with an issue that’s costing you money – it could be problematic. 

Duda offers three different pricing plans. All of these plans come with a 7-day free trial offer to help buyers make informed decisions about their website needs. All three pricing plans are discussed below:

  • The Basic Plan: This plan is $14 per month. With the basic plan, users are allowed to maintain multilingual websites.
  • The Team Plan: This plan is $22 per month. The team plan is perfect for e-commerce business owners that sell less than 10 products.
  • The Agency Plan: This plan is $44 and users can create up to 8 websites with 10 team members. Different pricing applies to e-commerce websites. Those plans include:
  • The Standard Plan: The standard plan is the cheapest and the most basic plan. It’s $7.25 a month and offers all the essential tools needed to sell online. It’s best for those just starting out.  
  • The Unlimited Plan: This is the biggest plan, with more features and the highest cost of $39 a month. It is mostly for businesses with 100 and 2500 products. The plan offers over 40 payment methods with no transaction cost. Subscribers are allowed to run Facebook, Google, and Instagram stores too. Plus, abandoned cart emails are available to customers.

Duda users can count on several support channels for help. Support is offered for both the advanced and basic queries with topics ranging from getting started, going live, account, widgets, and other basic inquiries. Other technical support includes assistance with the website builder, app store, troubleshooting site problems, and e-commerce.

This site offers support and takes inquiries through email and chat as well. Tutorials and a full content library are available for self-assistance too.

The Duda Status Page is also helpful. On this page, users can confirm the status of the systems, see planned interruptions and downtime. For tech-savvy folks, this section also tracks responsive sites and offers an operational editor and an operational API.

How do I add an app to my Duda website?

To add an app to your Duda website, follow these user-friendly steps:
– Log into your website; the one you want to add applications to. 
– Open the website on Duda editor. 
– Open the App Store on the top left of the menu of the editor.
– Click on the Apps store icon.
– Click add on the desired app to buy a plan.
– Once the app has been subscribed to, the application will automatically install on the site.
– Turn on the ‘Apps’ permission in your account’s Roles & Permissions.

How do users get support for installed apps?

Even though apps are external to the website platform, customers can get support for these apps through the Duda support team. The support staff understands how the apps integrate with Duda and can provide the solutions needed.

Is it possible to run an online store on Duda?

Although the platform is not a dedicated e-commerce platform, it is possible to sell products on a Duda-hosted website. It’s best for online stores with few products though. All stores should use the e-commerce solution and choose a plan that matches their needs.

On Duda, it is possible to sell up to 10 products without incurring any extra costs. Stores with more products will pay additional fees, including transactional fees.

How does the Duda online store work?

Duda has a very rich e-commerce platform feature. The site builder has several tools to aid your e-commerce business, with many different payment gateways (including PayPal), coupons, shipping rate calculators, and integration with Facebook and Instagram stores.